Refund policy
Return and refund policy (By placing an order through our website you accept this policy and agree that you have read and understood them)
- 14-Day Return Window
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Returns must be requested within 14 calendar days of delivery date
2. Non-Returnable Items
We DO NOT ACCEPT RETURNS for:
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Hoodies with any damage to rhinestones (loose/missing stones, scratches,)
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DTG prints showing cracks, fading, or peeling (unless verified manufacturing defect)
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Final sale items (clearance, promotions)
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Items without original tags/packaging
3. Return Conditions
Items MUST BE:
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Unworn, unwashed, and odor-free
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Free of makeup, perfume, or deodorant stains
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With all rhinestones fully intact and DTG prints flawless
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In original packaging with tags attached
Items failing inspection will be returned to you at your expense
4. Refund Rules
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15% restocking fee applied to all non-defective returns
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Original shipping costs NOT refunded
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Customer pays return shipping (use tracked/insured mail)
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Refunds processed within 14 business days after approved return
5. Defect Claims (30-Day Warranty)
We cover manufacturing defects only:
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Report within 48 hours of delivery with photo/video proof
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Email: support@kenopsia.store with order # + evidence
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Excludes damage from:
→ Improper washing (see washing guide)
→ Contact with jewelry/makeup near rhinestones
→ Normal wear
6. How to Return
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Email support@kenopsia.store within 14 days
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Include: Order # + reason + photos of issue
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WAIT FOR PRE-APPROVAL + RMA#
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Ship to: [Your Return Address] with RMA# visible
7. Special Care Requirements
By purchasing, you agree:
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Rhinestones require hand-washing inside-out (NO bleach/ironing)
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DTG prints must be washed cold/gently inside-out
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Failure to follow care instructions voids return eligibility